Return and Refund Policy
- Right to Cancel: According to consumer protection laws, you have the right to cancel your order within 14 days from the date of receiving your goods. This gives you the ability to request a refund if you change your mind or if the product does not meet your expectations.
- How to Request a Refund: To request a refund, please contact our customer service team via email emailor phone number
+numwithin 14 days of receiving your order. You will need to provide the order number and reason for return. - Refund Conditions: Products must be returned in their original condition, unused, and in the original packaging. The customer bears the return shipping costs unless the product is defective or damaged upon arrival.
- Refund Process: Once we receive the returned product, we will process your refund request within 5 business days. The refund will be issued to the original payment method used for the purchase.
- Exceptions: Some products may not be eligible for refund (such as sealed products that have been opened, or customized products).
- Contact Us: For any questions, feel free to contact us via email, phone/WhatsApp
+number, Instagramemail.eg, or Facebook.